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See all results for “Update my card”25 results for “Update my card”
Your Levflex plan & billingGym owners
How to find your Levflex invoices and update your card
… Select Payment method & receipts on the Current plan card. Stripe's billing portal opens. 3. Add a new card and set it as the default. 4. Return to Levflex.
Payments & refundsMembers
My payment failed or my card was declined
… Update your card with Manage membership for memberships, or try another card at checkout for packs. When a payment fails, nothing is charged and no credits are added.
Your Levflex plan & billingGym owners
Your Levflex payment failed
A failed renewal marks your plan Past due; update your card under Payment method & receipts and Stripe retries automatically.
Packs, memberships & creditsMembers
How to start or cancel a membership
When a card expires, the monthly payment fails and no credits are added that month. Update the card in Manage membership before it expires.
Payments & refundsMembers
Why you can't cancel a contract yourself
… You can still update your card; to cancel, contact your gym, which may end it with or without a buyout fee.
Your accountMembers
How to update your profile and password
The email can't be edited by members. The app says To change your email, contact [gym]. Your gym can update it for you.
The Levflex appMembers
Why the app says your gym is unavailable
When Update required shows, the app won't book until it's updated. Updating keeps your sign-in and gym.
FAQPayments & refundsMembers
My card was declined. What should I do?
Try another card for a pack. For a membership, update your card with Manage membership. Credits arrive once a payment succeeds. See My payment failed or my card was declined.
Your Levflex plan & billingGym owners
How to choose or change your Levflex plan
… Check your card with your bank, then try again or update it under Payment method & receipts. - No: Continue. - Is the plan button greyed out?
Getting startedGym owners
How to start your free Levflex trial
Sign up at levflex.com/signup to get a 14-day free trial with Growth-level limits and no card required. This article shows you how to create your gym on Levflex and start your 14-day free trial.
FAQYour Levflex plan & billingGym owners
My Levflex payment failed. Will my site go offline?
Not straight away. Your plan shows Past due while Stripe retries. Update your card under Payment method & receipts on Billing. See Your Levflex payment failed.
The Levflex appMembers
How to turn on notifications
1. Go to Account > Notifications. 2. Turn on Push notifications. 3. Allow notifications when your phone asks. 4. Turn on or off Email updates to choose whether your gym emails you.
Payments & refundsMembers
I see a charge I don't recognise
- Have the date, amount and name on your card statement. - Sign in to the gym you think it came from.
FAQPayments & refundsMembers
Why can't I cancel my membership online?
… You can still update your card and see invoices, but cancelling is done through your gym. Use the Message link next to your contract details on Payments to ask.
Packs, memberships & creditsMembers
Session packs vs memberships, which should you buy
If you signed a contract with your gym, you can update your card online but can't cancel there. See Why you can't cancel a contract yourself.
Calendar & sessionsGym owners
How to sync your personal calendar
Updates happen every half hour. Select Sync now to refresh immediately.
Your websiteGym owners
How to change your Levflex web address
Members find your gym in the Levflex app by name, but shared links depend on the address. Change it once at most. Your new address works immediately, and your sign-up link on Clients updates with it.
Packs, memberships & creditsMembers
How to buy a pack or a single session
… - Was your card declined? - Yes: See My payment failed or my card was declined. - No: Your credits are ready. See How to book a session. Every purchase shows under Purchase history.
Payments & refundsMembers
How to ask your gym for a refund
Levflex can't see your card details or move money for your gym. Contacting Levflex adds a step. Go straight to your gym.
ClientsGym owners
How to send a contract to a client or trainer
… If you link a Membership plan, the contract becomes a commitment: once signed, the client can't cancel that membership themselves until the term ends, though they can still update their card.
Your accountMembers
How to sign your gym's waiver
If you see The waiver was updated while you were reading it, read the new version and sign again.
The Levflex appMembers
Using your gym's website vs the Levflex app
Task | Website portal | Levflex app Book, cancel, accept new times | Yes | Yes Buy packs and memberships | Yes | Yes, paying in your browser Manage membership, update card | Yes | Yes, in your…
Account & securityGym owners
How to lock or unlock a member or staff account
… Find the Lock account card. 3. Enter a Reason, for example: Member reported a sign-in they didn't make. 4. Select Lock account.
Your Levflex plan & billingGym owners
How to cancel your Levflex plan
- Sign in as the gym's owner. - Note your end date on the Current plan card. - Export your client list if you're leaving: Clients → Export CSV.
Account & securityGym owners
How to export your client list
Card details are held by Stripe and never exported. Use your Stripe dashboard for payment records.
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The assistant answers from these articles and can check refunds and credits on your Levflex plan. If it can't solve it, it hands the conversation to our team.